Shipping policy

At VERTA, we aim to make every order as simple and stress-free as possible. Below you'll find everything you need to know about processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after being placed.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that orders placed on weekends or public holidays may begin processing on the next business day.

Free Worldwide Shipping

We currently offer free tracked shipping on all orders.

Delivery times may vary depending on your location, local courier network, customs processing, and other factors outside of our control.

Estimated delivery times are generally:

  • United States: 7–14 business days

  • Canada: 7–15 business days

  • United Kingdom: 6–12 business days

  • Australia: 6–12 business days

  • New Zealand: 6–12 business days

  • Europe: 7–15 business days

  • Other international destinations: 7–20 business days

These delivery times are estimates and are not guaranteed.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Please allow up to 2–5 business days for tracking information to begin updating after your order has been dispatched.

In some cases, tracking may temporarily stop updating while the parcel is moving between international shipping facilities. This does not necessarily mean the package has stopped moving.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

We will do our best to update the address before the order is processed. However, once an order has been dispatched, we may no longer be able to change or redirect the shipment.

VERTA is not responsible for orders delivered incorrectly due to inaccurate or incomplete shipping information supplied by the customer.

Delayed Orders

Occasionally, deliveries may take longer than expected due to circumstances such as:

  • Customs inspections

  • Courier delays

  • Severe weather

  • Public holidays

  • High-volume shipping periods

  • Incorrect or incomplete delivery information

  • International transportation delays

If your tracking has not updated for an extended period or your order has exceeded the estimated delivery timeframe, please contact our support team and we will assist you.

Lost Packages

If your order appears to be lost in transit, please contact us so that we can investigate the shipment with the relevant carrier.

Where a parcel is confirmed as lost during transit, we will work with you to arrange an appropriate resolution.

Packages Marked as Delivered

If tracking shows your order as delivered but you cannot locate it, please first:

  • Check around your property and any safe delivery locations.

  • Check with household members, neighbours, reception desks, or building management.

  • Contact the local courier responsible for the final delivery.

If you are still unable to locate your package, contact our support team and we will assist where possible.

Customs, Duties & Taxes

International orders may occasionally be subject to import duties, customs fees, or local taxes depending on the destination country's regulations.

Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.

Multiple Packages

In some cases, orders containing multiple items may be shipped separately.

If this happens, you may receive more than one tracking number and your items may arrive on different days.

Order Cancellations

We begin processing orders as quickly as possible.

If you wish to cancel your order, please contact us immediately after placing it. We cannot guarantee that cancellation will be possible once processing or fulfillment has begun.

Once an order has been dispatched, it cannot be cancelled through the shipping process and will instead be subject to our Return & Refund Policy.

Need Help?

If you have any questions regarding your shipment, please contact the VERTA support team and include your order number so we can assist you as quickly as possible.